Payment Policy
Due to high seasonal demand and limited availability, full payment is required at the time of booking to secure all reservations.
Check-In / Check-Out Policy
Check-in is at 3:00 PM.
Check-out is at 11:00 AM.
Early check-in and late check-out may be available based on hotel occupancy. If you plan to arrive before 3:00 PM or wish to stay a bit longer—often to enjoy a Warm Springs Pools soak—please reach out to us in advance and we will do our best to accommodate your request. Guests booking directly through our website may generally be eligible for up to one hour of early check-in or late check-out, subject to availability.
Cancellation Policy
Cancellations made more than 24 hours prior to arrival are subject to a 10% cancellation fee, which reflects credit card processing fees that are not recoverable by the inn.
All reservations are non-refundable within 24 hours of arrival.
Accessibility Policy
Due to the Inn’s historic nature, accessibility may be limited for guests with mobility challenges. Please note that some guest rooms require stairs, and steps are present in various areas of the property, including access to the main restaurant building (a side ramp is available for guests with mobility needs). Some rooms may be located on upper levels and require stair access.
We make every effort to accommodate guests with mobility concerns and encourage you to contact us by phone or email prior to booking so we can help identify the best options for your individual needs.
Pet Policy
Pet-friendly rooms may accommodate up to two pets per room. There is no additional pet fee. All pets must be kept on leash while on property, and we kindly ask that guests use the pet clean-up stations and bags as a courtesy to other guests.
Smoking Policy
The Inn is a non-smoking property, including vaping. Our guest rooms are equipped with smoke alarms, and indoor smoking or vaping may trigger the fire alarm system.
Smoking and vaping are permitted only in designated outdoor areas.
A $250 ozone cleaning fee will be applied if smoking or vaping occurs inside the building or guest rooms.